Return and refund guidelines

Every eligible ASoc purchase is backed by a 14-day money-back guarantee. If a product does not meet your expectations within 14 days of purchase, you can request a full refund — no drawn-out process and no hard feelings.

The guarantee is designed to let you buy with confidence. We would rather earn your trust than hold on to a sale that left you unhappy.

To qualify for a refund, your request must be made within 14 days of the original purchase date. We ask that you give the product a fair try and let us know what didn't work, so we can either help you resolve it or improve for the future.

Refunds are intended for cases where a product is faulty, not as described, or simply not the right fit. They are not intended to provide free access to a product you have fully used and deployed to a live project.

Requesting a refund is simple. Email us at hello@asoc.io from the address linked to your purchase, include your order number, and tell us briefly why you'd like a refund. You can also start a request from your account dashboard.

Our support team will confirm your eligibility and process qualifying requests promptly. We may ask a follow-up question or two to understand the issue and see whether we can put it right first.

Once your refund is approved, we issue it to your original payment method right away. Depending on your bank or card provider, it can take a further 5 to 10 business days for the funds to appear on your statement.

If you have not seen your refund after this window, contact us with your order number and we will follow it up with our payment processor on your behalf.

A few situations fall outside the guarantee. These include requests made after the 14-day window, products bought under a clearly marked non-refundable promotion, and cases where the guarantee is being abused — for example, repeatedly purchasing and refunding the same product.

Custom work, dedicated services, and third-party fees passed through at cost are also generally non-refundable once the work has begun. We will always tell you up front if a product is non-refundable.

Even when a product isn't the right fit, your feedback helps us make ASoc better. If you request a refund, we'd love a quick note on what we could improve — it genuinely shapes what we build next.

Thank you for giving ASoc a try. We hope to earn your business again in the future.